Prior to initiating a warranty claim you should complete the following troubleshooting steps for each Product:Įlectrical Troubleshooting. Any part of a claim that is rejected, in whole or in part, may be subject to additional fees and repair costs.īefore Returning Products. For any rejection, RIGID shall state the reasons for such rejection, and may provide the Purchasing Entity an opportunity to cure any defect in a Claim within a reasonable time. Any portion of a Claim may be accepted, accepted in part, rejected in part and/or rejected. RIGID may destroy, refurbish, or otherwise dispose of Product returned without an RMA number without issuing credit.
Products shipped without an RMA number shall not be considered returned under this Warranty Policy, and no credit or offset shall be issued. All Products returned to RIGID under this Warranty Policy must have a Return Merchandise Authorization (RMA) number. Subject to this Warranty Policy, RIGID may, in its sole discretion, issue RMA numbers for damaged Product and/or determine the proper handling of Claims. This Warranty Policy may be subject to change without notice.ĭisclaimer.
Any warranty provided under this Warranty Policy is non‐transferable. RIGID does not warrant, and claims no liability for any charges incurred by any Purchasing Entity relating to installation, repair or removal of Products. All Products in the Capture product line that have not been registered by the End User after purchase. All mirrors incorporated into the Reflect product line. All powder coat finishes and cosmetic coatings, all products in the UWL (Under Water/Wake Flame) product line, all interior dome lights, all products in the Reflect product line (except that the light engine and mirror are not subject to this exception), all products in the Capture product line, Docking Lights part # 4008-ABYC, and the GPS module in all Products in the Adapt product line. All accessories (except flashlight accessories), all covers, all mounts, all kits (except that lights included in a kit are not subject to this exception), and all other items offered as part of a closeout or discontinued sale.ġ‐Year Warranty. All Truck‐Lite® brand headlights.Ģ‐Year Warranty. All Products used in commercial and/or industrial applications, including, without limitation, manufacturing, mining, agriculture, processes using heavy chemicals, or applications subjected to high vibration.ģ‐Year Warranty. All Products in the Radiance product line, including light bars and pods.ĥ‐Year Warranty. A shortened warranty period extends to the Products, in whole or in part, as indicated:ġ0‐Year Warranty. Unauthorized transfer may include theft, improper possession or any other transfer of title, ownership or possession without adequate proof of purchase or chain of title.Įxceptions. Damage to Product packaging is not covered by this Warranty Policy. Seal tampering means any removal of the bezel, removal of any bezel screws and/or any other actions with compromise the integrity of the water‐tight seal.ĭamaged Packaging. Unauthorized repair includes any repair, service, or modification not performed by RIGID. Abuse may include wrecklessness, exposure to excessive road hazards and/or damage beyond the limits of normal wear and tear. Negligence may include improper installation and/or improper use.Ībuse. Product(s) may be excluded from this Warranty Policy, with any pending Claims rejected, in whole or in part, if RIGID determines that there is evidence of any one or more of the following:
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RIGID warrants that its Products will be free from defects in material and workmanship, subject to the exclusions, exceptions and any other limitations enumerated in this Warranty Policy.Įxclusions. Therefore, this policy outlines product warranties and the process for returning nonconforming and/or defective products to RIGID, subject to the provisions and definitions of the Terms and Conditions for Purchase of RIGID Products.įor questions about the Warranty Policy, please contact us at: (855) 760‐5337, or by email at While we utilize the best manufacturing practices, there are occasional cases of product failure. We are proud to design, engineer, and produce the highest quality lighting products for your use. Thank you for your purchase of RIGID Product(s).
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